Preface

iv

Reviewers

vii

PART 1

ADMINISTRATIVE COMPETENCIES

1

Chapter 1

Perform Clerical Functions

3

Chapter 2

Perform Book Keeping Procedures

21

Chapter 3

Process Insurance Claims

55

PART 2

CLINICAL COMPETENCIES

67

Chapter 4

Fundamental Principles

71

Chapter 5

Specimen Collection

97

Chapter 6

Diagnostic Testing

143

Chapter 7

Patient Care

177

PART 3

GENERAL COMPETENCIES

305

Chapter 8

Professional Communications

307

Chapter 9

Legal Concepts

329

Chapter 10

Patient Instruction

345

Chapter 11

Operational Functions

355

Figure Credits

367

Index

368