SECTION 1

PATIENT CARE MANAGEMENT

1

1

Patient Care Management

3

2

Communication in the Work Environment

19

3

Delegation of Nursing Tasks

31

4

Evidence-Based Practice

43

5

Management of Emergencies and Disasters

55

SECTION 2

LEADERSHIP

75

6

Health Care

77

7

Healthcare Regulatory and Certifying Agencies

89

8

Ethical Issues in Patient Care

101

9

Developing Management Skills

113

SECTION 3

INFORMATION MANAGEMENT

121

10

Improving Organizational Performance

123

11

Hospital Information Systems

135

12

Monitoring Outcomes and Use of Data for Improvement

147

SECTION 4

ORGANIZATIONAL PLANNING

157

13

Strategic Management and Planning

159

14

Financial Management

169

SECTION 5

HUMAN RESOURCES

177

15

Management of Human Resources

179

16

Providing Competent Staff

191

17

Personal and Workplace Safety

203

18

Legal Issues in Healthcare

217

19

Staffing and Scheduling

237

20

Supervising and Evaluating the Work of Others

249

SECTION 6

CONGRATULATIONS

261

21

New Graduates: The Immediate Future

263