Preface

ix

Reviewer Recognition

xi

Using this Text

xiii

SECTION I

PROVIDER COMMUNICATION

1

Learning to Talk Like a Healthcare Provider

3

Key Topics: Narrative, Nonverbal Communication Behaviors, and Feedback

2

See One, Do One, Teach One

12

Key Topics: Provider Education, Building Trust, and Continuous Communication

3

The Biomedical Model

20

Key Topics: Biomedical Model, Nonverbal Communication, Relationship-Building, and Developing Trust

4

The Biopsychosocial Model

17

Key Topics: Biopsychosocial Model, Hostile Communication, and Listening

5

Autonomy is a Myth

35

Key Topics: Phone Conversations, Denotative versus Connotative Meaning, and Power

6

Bad News

42

Key Topics: Family Communication, Empathic Listening, and Health Literacy

7

Closings

52

Key Topics: Closing Conversations, Nonverbal Behaviors, and Power Sharing

8

Follow-Up

61

Key Topics: Interpersonal Relationships and Communication Context

9

I’ve Got the License, So We’re doing it My Way

70

Key Topics: Leadership Communication and Negotiation

SECTION II

PATIENT COMMUNICATION

10

What’s Wrong with Me?

79

Key Topics: Noise in Communication Channels and Anxious Patients

11

I Understand

87

Key Topics: Health Literacy and Miscommunication

12

It’s Been Two Hours

94

Key Topics: Humor and Communication Context

13

Why do I have to Wait for an MRI?

103

Key Topics: Self-Disclosure and Patient Empowerment

14

I’m Feeling Better, But

110

Key Topics: Gender Communication and Miscommunication

15

We Don’t Know What to Do

119

Key Topics: Geriatric Communication and Noise in the Communication Channel

16

I Hurt My Back

127

Key Topics: Stereotyping and Verbal Aggression

SECTION III

THE MEDIA AND HEALTH COMMUNICATION

17

Erectile Dysfunction

137

Key Topics: Emotional Communication and Self-Disclosure

18

I’ve Got a Defibrillator

145

Key Topics: Media Communication and Active Listening

19

I Saw this Ad on Television

154

Key Topics: Gender Communication, Direct-to-Consumer Advertising, and Negotiation

20

Education or Promotion?

163

Key Topics: Organizational Communication and Ethics

21

How About Cereal for My Cholesterol?

170

Key Topics: Compromise, Empowerment, and Empathic Listening

22

Are Vaccines Safe?

177

Key Topics: Communicating with Parents and Written Communication

SECTION IV

THE ROLE OF THIRD PARTIES IN HEALTH COMMUNICATION

23

How Safe are Generics?

189

Key Topics: Organizational Communication and Patient Empowerment

24

I can’t Work

197

Key Topics: Third Party Communication and Trust

25

You’ll Feel Better Recovering at Home

205

Key Topics: Communication Roles and Ethics

26

I Only have Nine Minutes or So

213

Key Topics: Nonverbal Communication, Listening, and Feedback

27

Why Don’t You Tell Me About It?

221

Key Topics: Family Communication, Trust, and Health Literacy

SECTION V

CULTURE AND HEALTH COMMUNICATION

28

We Just Need to Get through the Chemo

231

Key Topics: End-of-Life Communication and Family Communication

29

No Hablo Español

240

Key Topics: Intercultural Communication and Information-Sharing

30

Health Insurance Portability and Accountability Act (HIPAA)

248

Key Topics: Organizational Communication and Family Communication

31

When can My Employee Return to Work?

255

Key Topics: Negotiation and Ethics

32

Please Take Off Your Clothes and Put on this Gown

262

Key Topics: Intercultural Communication and Ethics

33

Don’t Tell My Wife She’s Dying

269

Key Topics: End-of-Life Communication and Nonverbal Behaviors

Index

277