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Table of Contents


	Preface	ix
	Contributors	xi
	About the Author	xv
SECTION 1	THE INTEGRATION OF RISK MANAGEMENT AND PATIENT SAFETY	1
Chapter 1	Risk Management and Patient Safety: The Synergy and the Tension Judith. Napier. MSN, BSN and Barbara J. Youngberg, JD, MSW, BSN, FASHRM	3
Chapter 2	Integrating Risk Management, Quality Management, and Patient Safety Into the Organization Krista M. Cureli JD. BSN	13
Chapter 3	Benchmarking in Risk Management Barbara J. Youngberg, JD, MSW, BSN, FASHRM	23
Chapter 4	Risk Management Strategic Planning for a Changed Healthcare Delivery System A. Michelle Kuhn, BA and Barbara J. Youngberg, JD, MSW, BSN, FASHRM	31
Chapter 5	Setting Up a Risk Management Department Barbara J. Youngberg, JD. MSW. Bsn, FASHRM and Thomas V. Ealy, MBA	43
Chapter 6	Patient Safety: The Past Decade Lisa Saar. JD. Msn	63
Chapter 7	Using �Never Events� to Reduce Risk and Advance Patient Safety Terence McMahon, MBA	69
Chapter 8	The Patient Safety and Quality Improvement Act: Tension Between Improving Quality of Care and Acknowledging Responsibility for Error Michelle M. Garvey, MEd, BA	81
Chapter 9	The Role of Governance in Hospital Risk Management and Patient Safety Patricia Meersman, MBA. MJ. BA	91
Chapter 10	The Culture of Medicine, Legal Opportunism, and Patient Safety Drew McCormick, MA, BA	103
SECTION 2	RISK FINANCING ISSUES	113
Chapter 11	Enterprise Risk Management: The Impact on Healthcare Organizations Roberta Carroll MBA. ARM, CPCU	115
Chapter 12	Developing a Request for Proposal and Working with Insurance Providers Michael Sheppard, MBA	135
Chapter 13	The Importance of Developing a Medical Liability Cost-Allocation System Barbara J. Youngberg JD, MSW, BSN, FASHRM	159
Chapter 14	Managing the Risks of Workers� Compensation Mark C. Schneider, MBA	169
SECTION 3	CLAIMS MANAGEMENT ISSUES: THE AFTERMATH OF ERROR	185
Chapter 15	Guidelines for In-House Claims Management Josephine Goode-Evans, MA, BSN and Barbara J. Youngberg JD, MSW, BSN, FASHRM	187
Chapter 16	Principles for Strategic Discovery Stacey A. Cischke, JD and Stephen Pavhovic, JD, MPH, BSN	203
Chapter 17	Full Disclosure as a Risk Management Imperative Nancy Hill-Davis, MJ, MA, BA, BSN	215
Chapter 18	the Development of Full-Disclosure Programs: Case Studies of Programs that have Demonstrated Value Katherine V. Schostok, JD. LLM	225
Chapter 19	Developing Early-Offer Programs Following Disclosure Rert�e Bernard, JD and Jeffrey F. Driver, JD, MBA	253
Chapter 20	Criminalization of Healthcare Negligence Deb Ankowicz, BSN, RN, CPHQ, CPHRM	265
Chapter 21	Preparing for and Limiting Potential Liability for Medical Care Provided during Disaster Events Margaret L. Begalle, JD	279
SECTION 4	PROACTIVE LOSS CONTROL: APPLYING PRINCIPLES OF RISK MANAGEMENT AND PATIENT SAFETY TO CHANGE THE ENVIRONMENT	291
Chapter 22	Creating Systemic Mindfulness: Anticipating, Assessing, and Reducing Risks of Health Care Barbara J. Youngberg JD, MSW, BSN, FASHRM	293
Chapter 23	Risk Management in Selected High-Risk Hospital Departments Alice L Epstein, MHA, CPHRM, CPHQ, CPEA and Gary H. Harding, BS, BMET	305
Chapter 24	Improving Risk Manager Performance and Promoting Patient Safety With High-Reliability Principles Stephen Pavkovic JD. MPH, BSN; Kristopher Goetz, MA; Amit Prachand, MEng; and Scott Stanley JD, BSN	343
Chapter 25	The Benefits of Using Simulation in Risk Management and Patient Safety Jeffrey F. Driver JD, MBA; David M. Gaba, MD; and Geoffrey H. Lighchall, MD,PhD	351
Chapter 26	Creating a Mindfulness of Patient Safety Among Physicians Through Education Barbara A. Connelly, RN, MJ and Mahendr S. Kochar, MD. MS, MBA, MACP. FACC, FRCP (London)	375
Chapter 27	Managing Patient Expectations through Informed Consent S. Joseph Austin, JD, LLM	397
Chapter 28	Improving Health Literacy to Advance Patient Safety Caroline Chapman, JD	407
Chapter 29	The Impact of Fatigue on Error and Patient Safety Diana L. Alvarez, MT. (ASCP)^CM and Barbara J. Youngberg. JD, MSW, BSN. FASHRM	423
Chapter 30	Managing the Failures of Communication in Healthcare Settings Sherri DeVito JD, BA	431
Chapter 31	Improving Handoff Procedures in Health Care to Reduce Risk and Promote Safety Jayne Westendorp-Holland, JD, BA and Barbara J. Youngberg. JD, MSW, BSN, FASHRM	443
Chapter 32	The Risks and Benefits of Using E-mail to Facilitate Communication Between Providers and Patients Sara Greening Truss. MBA	455
Chapter 33	Risk Management for Research Jennifer Ruocco, PhD, CIP	463
	Index	477