Table
of Contents
|
|
|
|
Contributors |
xiii |
|
Foreword Robert Newcomer |
xv |
|
Preface |
xix |
|
Acknowledgments |
xxiii |
|
List of
Figures |
xxv |
|
List of
Tables |
xxvii |
PART I |
ORGANIZATIONAL MANAGEMENT |
|
1 |
The Assisted Living Industry: Context, History, and Overview |
1 |
|
Learning Objectives |
1 |
|
Introduction |
1 |
|
Historical Evolution
of Assisted Living |
7 |
|
Defining Assisted
Living |
8 |
|
Resident
Characteristics |
14 |
|
Challenges in the
Assisted Living Field |
16 |
|
Conclusions |
18 |
2 |
Policy, Licensing, and Regulations |
21 |
|
Learning Objectives |
21 |
|
Introduction |
21 |
|
State Policy and
Regulation |
23 |
|
Federal Statutes that
Impact Assisted Living |
44 |
|
Conclusions |
50 |
3 |
Organizational Overview (With Sarah
Dillon, MA) |
53 |
|
Learning Objectives |
53 |
|
Introduction |
53 |
|
Service Models |
55 |
|
Organizational
Patterns by Size and Model |
58 |
|
Business Models |
59 |
|
Specific Affiliations |
63 |
|
Future Landscape |
66 |
|
Conclusions |
67 |
PART II |
HUMAN
RESOURCES MANAGEMENT |
|
4 |
Recruiting and Hiring Staff |
69 |
|
Learning Objectives |
69 |
|
Introduction |
69 |
|
Factors Influencing
Workforce Recruitment |
71 |
|
The Recruitment
Process |
72 |
|
Conclusions |
90 |
5 |
Training Staff (With Sandi Flores,
RN, ADN, and Clara Allen, MA) |
93 |
|
Learning Objectives |
93 |
|
Introduction |
93 |
|
Orientation for
Assisted Living Employees |
95 |
|
Direct Care Staff |
95 |
|
Facilitating Staff
Training through Learning Circles: A Model for Training |
108 |
|
Conclusions |
111 |
6 |
Retaining Employees and Empowerment |
113 |
|
Learning Objectives |
113 |
|
Introduction |
113 |
|
Staff Turnover |
114 |
|
Retention Strategies |
117 |
|
Conclusions |
131 |
7 |
Continuing Education (With Sandi
Flores, RN, ADN) |
133 |
|
Learning Objectives |
133 |
|
Introduction |
133 |
|
Continuing Education |
133 |
|
Regulatory
Requirements |
137 |
|
Model Continuing
Education Programs |
141 |
|
Conclusions |
149 |
PART III |
BUSINESS
AND FINANCIAL MANAGEMENT |
|
8 |
Business, Management, and Marketing (With
Joseph F. Melichar, PhD) |
151 |
|
Learning Objectives |
151 |
|
Introduction |
151 |
|
Management Theories |
152 |
|
Management Method
and Style |
158 |
|
Management and
Organizational Structure |
161 |
|
The Business Plan |
170 |
|
Operational Plan and
Planning System |
178 |
|
Information and
Technology Support Services |
182 |
|
Marketing Approaches |
185 |
|
Conclusions |
188 |
9 |
Financial Management in Assisted
Living Facilities (With Raymond Yee, MBA, MPH) |
193 |
|
Learning Objectives |
193 |
|
Introduction |
194 |
|
Accounting Systems |
194 |
|
Organization |
199 |
|
Department Titles
and Staff |
206 |
|
Use of Accounting
and Financial Software |
210 |
|
Financial Reporting |
213 |
|
Accounting Procedures |
223 |
|
Account Records |
226 |
|
Budget Preparation
and Execution |
228 |
|
Financial Ratio
Analysis |
231 |
|
Risk Management |
235 |
|
Most Common
Accounting Terms and Definitions |
240 |
|
Conclusions |
241 |
10 |
Legal Concepts and Issues in Assisted
Living Facilities (With Anthony Chicotel, JD, MPP) |
243 |
|
Learning Objectives |
243 |
|
Introduction |
243 |
|
Tort Law |
244 |
|
Contracts |
256 |
|
Evictions |
266 |
|
Estate Planning |
270 |
|
Advance Planning |
273 |
|
Surrogate
Decision-Making |
277 |
|
Conclusions |
280 |
PART IV |
ENVIRONMENTAL
MANAGEMENT |
|
11 |
Accessibility, Fire Safety, and
Disaster Preparedness |
283 |
|
Learning Objectives |
283 |
|
Introduction |
283 |
|
Regulations, Laws,
and Statutes |
284 |
|
Issues Related to
Accessibility, Fire Safety, and Disaster Preparedness |
287 |
|
Case Study |
295 |
|
Conclusions |
296 |
12 |
Models of Care |
299 |
|
Learning Objectives |
299 |
|
Introduction |
299 |
|
Models of Care in
Assisted Living Facilities |
300 |
|
Culture Changes in
Long-Term Care Delivery and Assisted Living Facilities |
303 |
|
Best Practices in
Cultural Changes |
305 |
|
Case Study |
313 |
|
Conclusions |
314 |
13 |
Universal Design and Aging-In-Place |
317 |
|
Learning Objectives |
317 |
|
Introduction |
317 |
|
Universal Design in
Assisted Living Facilities |
318 |
|
Aging-In-Place |
323 |
|
Issues Related to
Universal Design |
328 |
|
Issues Related to
Aging-In-Place |
329 |
|
Case Study |
332 |
|
Conclusions |
333 |
PART V |
RESIDENT
CARE MANAGEMENT |
|
14 |
Diversity Issues |
335 |
|
Learning Objectives |
335 |
|
Introduction |
335 |
|
Concepts of Culture,
Ethnicity, and Heritage Consistency |
336 |
|
Diversity Issues |
344 |
|
Case Study |
351 |
|
Conclusions |
352 |
15 |
Physical Aspects of Aging |
355 |
|
Learning Objectives |
355 |
|
Introduction |
355 |
|
Overview of |
356 |
|
Case Study |
363 |
|
Issues Related to
Selected Physical Aspects of Aging |
364 |
|
Conclusions |
378 |
16 |
Psychological Aspects of Aging |
381 |
|
Learning Objectives |
381 |
|
Introduction |
381 |
|
Overview of |
382 |
|
Issues Related to
Psychological Aspects of Aging |
384 |
|
Case Study |
400 |
|
Conclusions |
401 |
17 |
Resident’s Rights |
403 |
|
Learning Objectives |
403 |
|
Introduction |
403 |
|
Protection of Civil
Rights |
404 |
|
Protection of Social
and Ethical Rights |
407 |
|
Issues Related to
Resident’s Rights |
408 |
|
Professional
Resources to Address Resident Rights |
413 |
|
Case Study |
415 |
|
Conclusions |
416 |
|
Appendix |
417 |
|
Index |
435 |
|
|
|