Table
of Contents
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Introduction |
vii |
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Elements of Bedside Manner |
1 |
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Compassion |
4 |
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Communication |
17 |
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Confidence |
29 |
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Character |
35 |
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Class |
39 |
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Comedy |
48 |
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The Business of Medicine |
82 |
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Malpractice Claims |
85 |
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No Skill Required Personalized Service |
91 |
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Adversarial Relationships |
94 |
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Loyalty and the HMO |
103 |
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Geriatrics |
105 |
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The Physical Plant |
108 |
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The Waiting Room |
113 |
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Politics and Religion |
123 |
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Forbidden Vocabulary |
125 |
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First Names, Endearing Names, and
Touch |
130 |
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Body Language |
135 |
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Delivering Bad News |
142 |
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Compliments |
150 |
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Professional Burnout |
153 |
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Anger |
159 |
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Name Recognition |
166 |
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Pain |
170 |
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Competency |
172 |
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Conclusion |
175 |
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About the Author |
177 |
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