Chapter 1

Becoming a Successful Student

1

Chapter 2

The Healthcare Industry

5

Chapter 3

The Medical Assisting Profession

13

Chapter 4

Professional Behavior in the Workplace

19

Chapter 5

Interpersonal Skills and Human Behavior

25

Chapter 6

Medicine and Ethics

33

Chapter 7

Medicine and Law

39

Chapter 8

Computer Concepts

47

Chapter 9

Telephone Techniques

53

Chapter 10

Scheduling Appointments

63

Chapter 11

Patient Reception and Processing

71

Chapter 12

Office Environment and Daily Operations

77

Chapter 13

Written Communications and Mail Processing

85

Chapter 14

The Paper Medical Record

93

Chapter 15

The Electronic Medical Record

99

Chapter 16

Health Information Management

103

Chapter 17

Privacy in the Physician’s Office

111

Chapter 18

Basics of Diagnostic Coding

117

Chapter 19

Basics of Procedural Coding

127

Chapter 20

Basics of Health Insurance

135

Chapter 21

The Health Insurance Claim Form

141

Chapter 22

Professional Fees, Billing, and Collecting

155

Chapter 23

Banking Services and Procedures

165

Chapter 24

Financial and Practice Management

173

Chapter 25

Medical Practice Management and Human Resources

179

Chapter 26

Medical Practice Marketing and Customer Service

185

Chapter 27

Emergency Preparedness and Assisting with Medical Emergencies

191

Chapter 28

Career Development and Life Skills

199