PART I

CONCEPTUAL FOUNDATIONS OF NURSE-CLIENT RELATIONSHIPS

1

Theoretical Perspectives and Contemporary Dynamics

1

2

Professional Guides to Action in Interpersonal Relationships

24

3

Clinical Judgment: Applying Critical Thinking and Ethical Decision Making

44

PART II

THE NURSE-CLIENT RELATIONSHIP

4

Self-Concept in the Nurse-Client Relationship

62

5

The Nurse-Client Relationship

83

6

Bridges and Barriers in the Therapeutic Relationship

703

7

Role Relationship Patterns

119

8

Losses and Endings: Communication Skills at End of Life

141

PART III

THERAPEUTIC COMMUNICATION

9

Communication Styles

163

10

Developing Therapeutic Communication Skills

175

11

Interculturat Communication

197

12

Communicating in Groups

222

13

Communicating with Families

246

14

Resolving Conflict between Nurse and Client

271

15

Health Promotion and Client Learning Needs

290

16

Health Teaching in the Nurse-Client Relationship

312

PART IV

RESPONDING TO SPECIAL NEEDS

17

Communicating with Clients with Communication Disabilities

337

18

Communicating with Children

349

19

Communicating with Older Adults

369

20

Communicating with Clients in Stressful Situations

392

21

Communicating with Clients in Crisis

415

PART V

PROFESSIONAL ISSUES

22

Communication for a Safe Environment

436

23

Communicating with Other Health Professionals

452

24

Communicating for Continuity of Care

468

25

Documentation in the Age of the Electronic Health Record

489

26

Communication at the Point of Care: Application of eHEALTH Information Technology

508

Glossary

522

Photograph Credits

531

Index

533