Table
of Contents
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Foreword |
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How to Use this Book |
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Acknowledgments |
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About the Author |
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Reviewers |
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Chapter 1 |
About Health Literacy |
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Chapter 2 |
Assessing Health
Literacy |
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Chapter 3 |
Assessing Readability
with Grade Level Formulas |
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Chapter 4 |
Business Side of Health
Literacy |
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Chapter 5 |
Communicating When
Patients Feel Scared, Sick, and Overwhelmed |
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Chapter 6 |
Confirming Understanding:
Feedback from Interviews, Focus Groups, and Usability Testing |
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Chapter 7 |
Confirming
Understanding: Teach-Back Technique |
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Chapter 8 |
Decision Aids &
Shared Decision-Making |
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Chapter 9 |
Document Design |
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Chapter 10 |
Environment of Care:
Entrances, Questions, Signs, and Feng Shui |
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Chapter 11 |
Ethics of Simplicity |
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Chapter 12 |
Forms and Other
?Reading-To-Do? Documents |
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Chapter 13 |
General Public: Talking
with Patients About What They Learn from the Media |
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Chapter 14 |
Humor and Healing |
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Chapter 15 |
Interpreters and
Translations |
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Chapter 16 |
Jargon, Acronyms, and
Other Troublesome Words |
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Chapter 17 |
Know Your Audience:
Children and Youth |
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Chapter 18 |
Know Your Audience:
Culture and Language |
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Chapter 19 |
Know Your Audience:
Emotions & Cognition |
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Chapter 20 |
Know Your Audience:
Hearing Loss |
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Chapter 21 |
Know Your Audience:
Literacy |
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Chapter 22 |
Know Your Audience:
Older Adults |
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Chapter 23 |
Know Your Audience:
Vision Problems |
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Chapter 24 |
Listening &
Speaking |
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Chapter 25 |
Metaphors, Similes, and
Analogies |
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Chapter 26 |
Numeracy |
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Chapter 27 |
Organizational Efforts:
Health Literacy at Community, Statewide, and National Levels |
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Chapter 28 |
Plain Language |
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Chapter 29 |
Question-Asking |
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Chapter 30 |
Regulatory and Legal
Language |
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Chapter 31 |
Stories |
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Chapter 32 |
Teaching & Learning
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Chapter 33 |
Technology: Audio Podcasts
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Chapter 34 |
Technology: Blogs
and Other Social Media |
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Chapter 35 |
Technology: Email &
Text Messaging |
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Chapter 36 |
Technology: Interactive
Multimedia |
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Chapter 37 |
Universal Design in Communication |
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Chapter 38 |
Visuals |
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Chapter 39 |
Writing for the Web |
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Chapter 40 |
X-Tras |
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Chapter 41 |
You: Empathy and
Humanity |
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Chapter 42 |
Zest and Pizzazz |
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