Dedication

v

Acknowledgments

ix

About the Author

xi

Contributing Authors

xiii

Preface

xv

Foreword    by helen j. hislop, pt, phd, scd, fapta

xvii

Chapter 1

Basic Awareness of Self   Carol M. Davis, DPT, EdD, MS, FAPTA

1

Chapter 2

Family History   Carol M. Davis, DPT, EdD, MS, FAPTA

13

Chapter 3

Values as Determinants of Behavior   Carol M. Davis, DPT, EdD, MS, FAPTA

29

Chapter 4

Identifying and Resolving Moral Dilemmas   Carol M. Davis, DPT, EdD, MS, FAPTA

47

Chapter 5

Stress Management   Carol M. Davis, DPT, EdD, MS, FAPTA

67

Chapter 6

The Nature of Effective Helping: Empathy and Sympathy Versus Pity   Carol M. Davis, DPT, EdD, MS, FAPTA

81

Chapter 7

Effective Communication: Problem Identification and Helpful Responses   Carol M. Davis, DPT, EdD, MS, FAPTA

93

Chapter 8

Assertiveness Skills and Conflict Resolution   Carol M. Davis, DPT, EdD, MS, FAPTA

107

Chapter 9

Communicating to Establish Rapport and Reduce Negativity   Helen L. Masin, PT, PhD

127

Chapter 10

Communicating With Cultural Sensitivity   Helen L. Masin, PT, PhD

143

Chapter 11

The Helping Interview   Carol M. Davis, DPT, EdD, MS, FAPTA

159

Chapter 12

Spirituality in Patient Care   Darina Sargeant, PT, PhD

179

Chapter 13

Health Behavior and Effective Patient Education   Kathleen A. Curtis, PT, PhD

197

Chapter 14

Communicating With Persons Who Have Disabilities   Kathleen A. Curtis, PT, PhD

215

Chapter 15

Sexuality and Disability: Effective Communication   Sherrill H. Hayes, PT, PhD

231

Chapter 16

Communicating With People Who Are Dying and Their Families   Carol M. Davis, DPT, EdD, MS, FAPTA

249

Afterword

263

Financial Disclosures

265

Index

267