Acknowledgments

ix

Introduction

The Role of the Healthcare Manager in Addressing Stress and Burnout

xi

Chapter 1

Making the Case for Addressing Stress and Burnout in Healthcare Organizations

1

Chapter 2

Defining the Problem of Stress and Burnout in Healthcare Organizations

17

Chapter 3

When Stress Becomes Burnout

33

Chapter 4

Capturing Stress and Burnout

43

Chapter 5

The BRIDGES Program: Reducing Burnout in Healthcare Professionals

53

Chapter 6

Taking Sustainability to the Next Level: Developing a “Stress-Free Environment”

79

Chapter 7

Putting it All Together: Beating Burnout, Building Engagement

95

Appendix A

Helpful Resources Far Dealing with Stress and Burnout

101

Appendix B

BRIDGES Resources

107

References

111

Index

117

About the Author

123