UNIT I

THE HEALTHCARE SETTING

1

1

Past and Present and the Healthcare Setting

3

2

Quality Assurance and Legal Issues

39

3

Infection Control, Safety, First Aid, and Personal Wellness

63

UNIT II

OVERVIEW OF THE HUMAN BODY

105

4

Medical Terminology

107

5

Human Anatomy and Physiology Review

121

6

The Circulatory System

153

UNIT III

BLOOD COLLECTION PROCEDURES

189

7

Blood Collection Equipment, Additives, and Order of Draw

191

8

Venipuncture Procedures

225

9

Preanalytical Considerations

283

10

Capillary Puncture Equipment and Procedures

319

UNIT IV

SPECIAL PROCEDURES

355

11

Special Collections and Point-Of-Care Testing

357

12

Computers and Specimen Handling and Processing

411

13

Nonblood Specimens and Tests

435

14

Arterial Puncture Procedures

455

Appendix A

Laboratory Tests

477

Appendix B

Laboratory Mathematics

487

Appendix C

Conversational Phrases in English and Spanish

493

Appendix D

Work Restrictions for Healthcare Employees

495

Appendix E

Answers to Study & Review Questions and Case Studies

497

Appendix F

Tube Guides

503

Glossary

507

Index

523