Table of Contents

 

 

 

 

Preface

vi

Chapter 1

Virtual Tourism: Functions, Profit Modes and Practices in China   Jingyucm Zhao, Harbin Institute of Technology, China Patricia Ordonez de Pablos, Universidad de Oviedo, Spain Robert Tenysson, University of Minnesota, USA

1

Chapter 2

A Study on Tourist Management in China Based on Radio Frequency Identification (RFID) Technology   Aliana M WLeong, Macau University of Science and Technology, Macao SAR Xi Li, Macau University of Science and Technology, Macao SAR

12

Chapter 3

Key Issues in the Implementation of Electronic Customer Relationship Management in the Australian Hospitality and Tourism Sector   Chad Lin, Cur tin University, Australia

27

Chapter 4

Advanced Technologies and Tourist Behaviour: The Case of Pervasive Environments   Eleonora Pantano, University of Calabria, Italy Rocco Servidio, University of Calabria, Italy

52

Chapter 5

Factors of Spatial Distribution of Recreation Areas in Peri-Urban Beijing   Jiaming Liu, Institute of Geographic Sciences and Natural Resources Research, China

72

Chapter 6

Two Tickets for Paradise: Gaming and Tourism   Ashleigh K. Shelton, University of Minnesota, USA

91

Chapter 7

The Role of Architecture on Tourism Industry: The Problem of (Mis)use of Building Technology and Language of Heritage   Murat Cetin, King Fahd University of Petroleum & Minerals, Saudi Arabia

102

Chapter 8

Emerging Trends in Tourism Industry in Oman   Neeta Baporikar, Salalah College of Applied Sciences, Sultanate of Oman

116

Chapter 9

Sales Force Technology for the Hospitality Industry   Ruth Rios-Morales, University of Glion Switzerland John C. Crotts, College of Charleston, USA

136

Chapter 10

Tourism Revitalization of Historic District in Perspective of Tourist Experienced Case Study of San-Fang Qi-Xiang in Fuzhou City, China   Jiaming Liu, Institute of Geographic Sciences and Natural Resources Research, China

151

Chapter 11

A Classification of Mobile Tourism Applications   Stan Karanasios, University of Leeds, UK Stephen Burgess, Victoria University, Australia Carmine Sellitto, Victoria University, Australia

165

Chapter 12

Personal Tour: A Multi-Agent Recommender System of Travel Packages   Fabiana Lorenzi, Invenio Software Inteligente & Universidade Luterana do Brasil, Brazil Stanley Loh, Invenio Software Inteligente & Universidade Luterana do Brasil & Universidade Catolica de Pelotas, Brazil Mara Abel, Universidade Federal do Rio Grande do Sul, Brazil

178

Chapter 13

Management of World Heritage Sites: An Integrated Sustainable Marketing Approach   Deepak Chhabra, Arizona State University, USA

189

Chapter 14

Research Review of OWOM:Chinese Cases   Tao Chen, Harbin Institute of Technology & Nanjing Normal University & SanJiang University, China Zhiming Zhu, Hohai University, China Tienan Wang, Harbin Institute of Technology, China

207

 

Compilation of References

224

 

About the Contributors

251

 

Index

256