Table
of Contents
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Acknowledgments |
vi |
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Introduction |
xvii |
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PART I |
RN RA: NURSES AND RELATIONAL AGGRESSION |
1 |
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1 |
Women at
Work |
3 |
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Some Surprising Facts |
5 |
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Aren't Nurses Just Like Everyone Else? |
6 |
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The Worth of a Nurse |
6 |
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Are We "Don't Want to Bees"? |
8 |
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Exercise |
10 |
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2 |
The Caring
Profession |
11 |
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The RA that Drove me Away |
12 |
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PTED: Not Just Me |
14 |
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It's Not All Bad! |
16 |
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http://www.Ourownworstenemies.Com |
18 |
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"What Really Gets me About Nursing" |
18 |
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Is Anyone Giving Compliments? |
20 |
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Educated to Aggress? |
21 |
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Exercise |
24 |
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3 |
Nurse
Against Nurse? |
25 |
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RNs and Ra |
26 |
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For the Record |
30 |
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How Does Ra Differ from Bullying? |
31 |
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Nursing Ra Behaviors |
34 |
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When Does Ra Occur? |
39 |
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Underneath it All |
41 |
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Exercise |
42 |
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4 |
Bosses
Aren't the Only Bullies |
45 |
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The Bully |
45 |
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The Victim |
48 |
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The Bystander |
49 |
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Where Does Aggression Come From? |
51 |
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What Women Want |
55 |
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Exercise |
56 |
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5 |
Victimology |
57 |
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Not so New |
58 |
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Emotional Fallout |
60 |
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Crabs in a Pot |
61 |
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Aggression-Proof |
62 |
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Exercise |
64 |
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6 |
Bystanders |
65 |
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Not Actively Aggressing |
65 |
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Why Worry Abour Bystanders? |
67 |
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What's Your Bystander-Ability? |
68 |
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Exercise |
71 |
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7 |
Some Nurses
are Better Than Others—Really? |
73 |
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Intergenerational Relationships |
75 |
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Culture and Ethnicity |
77 |
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Males, Ra, and Nursing |
80 |
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Exercise |
82 |
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PART II |
HEALING FROM THE INSIDE OUT |
83 |
|
8 |
A Crash
Course in Ra Recovery |
85 |
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RA Quotient |
86 |
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Your History of Satisfaction |
90 |
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The Importance of Self-Esteem |
91 |
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The Importance of Communication |
92 |
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Listening Skills |
94 |
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Make Your Work Life Better |
96 |
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Why We do the Things We Do |
97 |
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Understanding Motivations |
98 |
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The "Won't Bee" |
99 |
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Not Sure What to Change? |
101 |
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Inventorying Your Ra |
102 |
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Exercise |
105 |
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9 |
If No One's
Working Together, it isn't a Team |
107 |
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How RA can Fracture a Functional Team |
109 |
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Creating a Unified Team |
111 |
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Relationships are Everything |
112 |
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Relationships are More Than Saying "Hi" in the Morning |
114 |
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Just the Facts, Please |
115 |
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The E-R-I Approach |
117 |
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RA Education |
120 |
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Relating Ra to You |
122 |
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Now It's Time to Integrate |
125 |
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Exercise |
126 |
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10 |
Management
Mayhem: The Role of those in Charge |
129 |
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History of Past Problems |
132 |
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How Managers Bully |
134 |
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He Said, She Said |
135 |
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Rxforra |
138 |
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Role Model |
140 |
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Exercise |
141 |
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11 |
The Health
Care Culture: In Need of a Cure |
143 |
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Contagion |
144 |
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Consider the Context |
146 |
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Other Kinds of Violence |
147 |
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Legal Aspects |
149 |
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Other Options for Action |
150 |
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Leaving Stereotypes Behind |
152 |
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Exercise |
153 |
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12 |
Education,
Research, and Clinical Care |
155 |
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Education |
155 |
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Research |
157 |
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Clinical Care |
159 |
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Keep Yourself Motivated |
160 |
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Exercise |
161 |
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APPENDIXES |
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A |
RA Quotient |
163 |
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B |
Your Ra
Inventory |
167 |
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C |
Ra and
Team-Ability |
169 |
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D |
Scenarios |
171 |
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E |
Survey of
RA Work Environment |
177 |
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F |
Nurse-To-Nurse
Bullying: The RN way of RA |
183 |
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G |
Mean Girls Grown
Up: Dealing with Divas at Home, Work, and Play |
187 |
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H |
Resources |
191 |
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I |
References |
203 |
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Index |
205 |
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