Preface

vii

Acknowledgments

ix

Introduction

1

Overview

5

Models Of Telephone Triage

17

The Use Of Guidelines

23

Tips On Performing Telephone Triage

27

Performing Telephone Assessments

33

Legal Concerns Of Telephonetriage

39

Telephone Triage Guidelines

57

Alopecia

59

Alterations in Sexuality

63

Anorexia

67

Antibiotic Therapy Problems

71

Anxiety

75

Ascites

79

Bleeding

83

Bone Loss

87

Confusion/Change in Level of Consciousness

91

Constipation

95

Cough

99

Deep Venous Thrombosis

103

Depressed Mood

107

Diarrhea

111

Difficulty or Pain With Urination

115

Dizziness

119

Dysgeusia

123

Dysphagia

127

Dyspnea

131

Esophagitis

135

Fatigue

139

Fever With Neutropenia

143

Fever Without Neutropenia

147

Flu-Like Symptoms

151

Hand-Foot Syndrome

155

Headache

159

Hematuria

163

Hemoptysis

167

Hiccups (Singultus)

171

Lymphedema

175

Menopausal Symptoms

179

Myalgia/Arthralgia (“Hurts All Over”)

185

Nausea and Vomiting

189

Oral Mucositis

193

Pain

199

Paresthesia (Peripheral Neuropathy)

203

Phlebitis

207

Pruritus (Itch)

211

Rash

219

Seizures

223

Venous Access Device Problems

227

Xerostomia (Dry Mouth)

233

Appendices

237

Index

265