|
|
|
|
Foreword |
xvii |
|
Introduction |
xix |
1 |
Reflections on
Incivility and Why Civility Matters |
1 |
|
Growing
Up Civil |
1 |
|
The
Sweet Spot of Civility: My Story |
3 |
|
Moving
From the Streets to the Academy |
6 |
|
What
Is Civility, and Why Does It Matter? |
9 |
|
What
Is Incivility? |
10 |
|
Finishing
Touches |
15 |
2 |
The Costs and
Consequences of Incivility: Rationale for Change |
17 |
|
The
High Cost of Incivility |
17 |
|
Regulatory
Response—Game Over |
21 |
|
Civility,
Ethics, and Advancing Our Nation’s Health |
23 |
|
Finishing
Touches |
27 |
3 |
The Inextricable Link
Between Stress and Incivility |
29 |
|
Incivility
in Context |
29 |
|
Stress:
A Crippling and Contributing Factor |
30 |
|
The
Academy: The Last Citadel of Civility |
32 |
|
Stress
in Nursing Education |
33 |
|
The
Dance of Incivility—Fostering Civility |
37 |
|
Finishing
Touches |
39 |
4 |
The “Dance of
Incivility and Civility” in Nursing Education |
41 |
|
The
Dance of Incivility among Faculty and Students |
41 |
|
An
Overview of Faculty-to-Faculty Incivility |
57 |
|
An
Overview of Student-to-Student Incivility |
60 |
|
Finishing
Touches |
62 |
5 |
Raising Awareness,
Naming the Problem, and Creating a Vision for Civility |
63 |
|
Creating
Healthy Workplaces |
63 |
|
Assessing
Your Civility Competence—Taking a Look in the Mirror |
66 |
|
Raising
Awareness with Faculty |
70 |
|
Raising
Awareness with Students |
72 |
|
Creating
an Organizational Vision for Civility |
75 |
|
Finishing
Touches |
77 |
6 |
Principled Leadership
and the Power of Positive Role-Modeling and Mentoring |
79 |
|
The
Power and Influence of Principled Leadership |
79 |
|
Positive
Role-Modeling |
85 |
|
Positive
Mentoring: Celebrating Our Rock Stars and Rising Stars |
87 |
|
My |
88 |
|
Introducing
Best Practices in Academic Mentoring |
91 |
|
Finishing
Touches |
92 |
7 |
The Healing Power of
Stress Management and Self-Care |
95 |
|
Eustress and
Not-So-Eustress |
95 |
|
Signs
of Stress and Burnout |
97 |
|
Strategies
for Self-Care and Stress Management |
98 |
|
Putting
Self-Care on Your Schedule |
100 |
|
Fostering
Gratitude |
101 |
|
Finishing
Touches |
104 |
8 |
Fostering Effective and
Meaningful Communication |
113 |
|
Fostering
Communication |
113 |
|
Reflecting,
Probing, and Committing |
115 |
|
Creating
a Safe Zone |
116 |
|
The
Conversation |
117 |
|
Conversations
with Students |
119 |
|
When
Disruptive Behavior Becomes Threatening |
121 |
|
Students
Starting the Conversation |
122 |
|
Emotions
and Effective Communication |
124 |
|
Finishing
Touches |
129 |
9 |
The First Day of Class:
Co-Creating a Positive Learning Environment |
131 |
|
Framework
for Primary Prevention |
131 |
|
The
First Day of Class: Greetings, Introductions, and Name Tents |
133 |
|
The
Power of the Course Syllabus |
136 |
|
Academic
Dishonesty, Cheating, and Plagiarism |
137 |
|
Bringing
Our Teaching Philosophies into the Light |
140 |
|
Teaching
Philosophy Tips and Reflections |
142 |
|
Super
Threads—Course Constructs and Concepts |
147 |
|
Finishing
Touches |
149 |
10 |
Scholarly Teaching,
Engaged Learning, and Finding Our Joy |
151 |
|
The
Scholarship of Teaching and Learning |
151 |
|
Beginning
With the End in Mind |
154 |
|
What
Are CATs? |
155 |
|
Active
Learning Strategies for the Classroom |
158 |
|
Think,
Pair, Square, Share Activity |
159 |
|
Free
Writes |
160 |
|
Anticipatory
Activities |
161 |
|
Case
Studies |
162 |
|
Structured
Academic Controversy |
163 |
|
Student
Quote of the Week |
165 |
|
Change-the-Date
Option |
166 |
|
Using
Standardized Participants (SPs) to Address Nurse
Incivility: An Exemplar |
167 |
|
A Word
About Teaching in the Online Learning Environment |
172 |
|
Mastering
Our Craft |
174 |
|
Finding
Your “Unique Voice” |
176 |
|
Finishing
Touches |
177 |
11 |
Pathway for Fostering
Organizational Civility: Institutionalizing Change |
179 |
|
Setting
the Stage for Organizational Civility |
179 |
|
Metaphor
of the Aspen Grove |
180 |
|
Creating
Organizational Civility |
182 |
Step 1 |
Raise Awareness and
Enlist Leadership Support |
182 |
Step 2 |
Assemble a Civility
Team: Seek Broad-Based Support |
184 |
Step 3 |
Assess Organizational
Culture and Civility at All Levels |
188 |
Step 4 |
Develop Plans,
Policies, and Strategies |
191 |
Step 5 |
Implement Plans,
Policies, and Strategies |
195 |
Step 6 |
Evaluation and
Reassessment |
201 |
Step 7 |
Reward Civility and
Consolidate Successes |
201 |
Step 8 |
Expand the Civility
Initiative: Sharing Knowledge, Lessons, and Experience |
202 |
|
Finishing
Touches |
203 |
12 |
Seeking and Keeping
Civility in Nursing Education |
205 |
|
All
You Really Need to Know About Civility |
206 |
|
Seeking
Your Golden Moment |
209 |
|
References |
213 |
|
Index |
225 |
|
|
|