Table of Contents

 

 

 

 

Foreword

xvii

 

Introduction

xix

1

Reflections on Incivility and Why Civility Matters

1

 

Growing Up Civil

1

 

The Sweet Spot of Civility: My Story

3

 

Moving From the Streets to the Academy

6

 

What Is Civility, and Why Does It Matter?

9

 

What Is Incivility?

10

 

Finishing Touches

15

2

The Costs and Consequences of Incivility: Rationale for Change

17

 

The High Cost of Incivility

17

 

Regulatory Response—Game Over

21

 

Civility, Ethics, and Advancing Our Nation’s Health

23

 

Finishing Touches

27

3

The Inextricable Link Between Stress and Incivility

29

 

Incivility in Context

29

 

Stress: A Crippling and Contributing Factor

30

 

The Academy: The Last Citadel of Civility

32

 

Stress in Nursing Education

33

 

The Dance of Incivility—Fostering Civility

37

 

Finishing Touches

39

4

The “Dance of Incivility and Civility” in Nursing Education

41

 

The Dance of Incivility among Faculty and Students

41

 

An Overview of Faculty-to-Faculty Incivility

57

 

An Overview of Student-to-Student Incivility

60

 

Finishing Touches

62

5

Raising Awareness, Naming the Problem, and Creating a Vision for Civility

63

 

Creating Healthy Workplaces

63

 

Assessing Your Civility Competence—Taking a Look in the Mirror

66

 

Raising Awareness with Faculty

70

 

Raising Awareness with Students

72

 

Creating an Organizational Vision for Civility

75

 

Finishing Touches

77

6

Principled Leadership and the Power of Positive Role-Modeling and Mentoring

79

 

The Power and Influence of Principled Leadership

79

 

Positive Role-Modeling

85

 

Positive Mentoring: Celebrating Our Rock Stars and Rising Stars

87

 

My Mentor and Me: A True Story

88

 

Introducing Best Practices in Academic Mentoring

91

 

Finishing Touches

92

7

The Healing Power of Stress Management and Self-Care

95

 

Eustress and Not-So-Eustress

95

 

Signs of Stress and Burnout

97

 

Strategies for Self-Care and Stress Management

98

 

Putting Self-Care on Your Schedule

100

 

Fostering Gratitude

101

 

Finishing Touches

104

8

Fostering Effective and Meaningful Communication

113

 

Fostering Communication

113

 

Reflecting, Probing, and Committing

115

 

Creating a Safe Zone

116

 

The Conversation

117

 

Conversations with Students

119

 

When Disruptive Behavior Becomes Threatening

121

 

Students Starting the Conversation

122

 

Emotions and Effective Communication

124

 

Finishing Touches

129

9

The First Day of Class: Co-Creating a Positive Learning Environment

131

 

Framework for Primary Prevention

131

 

The First Day of Class: Greetings, Introductions, and Name Tents

133

 

The Power of the Course Syllabus

136

 

Academic Dishonesty, Cheating, and Plagiarism

137

 

Bringing Our Teaching Philosophies into the Light

140

 

Teaching Philosophy Tips and Reflections

142

 

Super Threads—Course Constructs and Concepts

147

 

Finishing Touches

149

10

Scholarly Teaching, Engaged Learning, and Finding Our Joy

151

 

The Scholarship of Teaching and Learning

151

 

Beginning With the End in Mind

154

 

What Are CATs?

155

 

Active Learning Strategies for the Classroom

158

 

Think, Pair, Square, Share Activity

159

 

Free Writes

160

 

Anticipatory Activities

161

 

Case Studies

162

 

Structured Academic Controversy

163

 

Student Quote of the Week

165

 

Change-the-Date Option

166

 

Using Standardized Participants (SPs) to Address Nurse Incivility: An Exemplar

167

 

A Word About Teaching in the Online Learning Environment

172

 

Mastering Our Craft

174

 

Finding Your “Unique Voice”

176

 

Finishing Touches

177

11

Pathway for Fostering Organizational Civility: Institutionalizing Change

179

 

Setting the Stage for Organizational Civility

179

 

Metaphor of the Aspen Grove

180

 

Creating Organizational Civility

182

Step 1

Raise Awareness and Enlist Leadership Support

182

Step 2

Assemble a Civility Team: Seek Broad-Based Support

184

Step 3

Assess Organizational Culture and Civility at All Levels

188

Step 4

Develop Plans, Policies, and Strategies

191

Step 5

Implement Plans, Policies, and Strategies

195

Step 6

Evaluation and Reassessment

201

Step 7

Reward Civility and Consolidate Successes

201

Step 8

Expand the Civility Initiative: Sharing Knowledge, Lessons, and Experience

202

 

Finishing Touches

203

12

Seeking and Keeping Civility in Nursing Education

205

 

All You Really Need to Know About Civility

206

 

Seeking Your Golden Moment

209

 

References

213

 

Index

225