Synopsis:
Healthcare organizations strive to keep pace with breakthroughs in medical science and technology, transparency of service outcomes, an educated customer base, global health threats, and federal regulations. As these elements continue to evolve, organizations are tasked with employing well-trained, dynamic healthcare managers to lead in a time of perpetual transformation.Dunn & Haimann's Healthcare Management provides a definitive overview of healthcare management, organized around five primary functions: planning, organizing, staffing, influencing, and controlling. The book ties these primary functions together through clear explanations of management theories, tools, and other foundational information. It also explores the role of supervisors, behavioral factors, and generational stimuli that motivate employees within the conceptual framework of managing.This eleventh edition incorporates significant new material while retaining the book's emphasis on basic managerial concepts and functions. Extensive updates and new content include: Coverage of big data, bundled payments, business intelligence, patient-driven payment models, disruption, Icarus Syndrome, and artificial intelligence Discussion of the emerging trends confronting today's healthcare organizations Definitions of the planning function and the distinction between strategy and planning An exploration of new technologies, including social media, virtual team software applications, and crowdsourcing, and their impact on management decisions Information on prominent management concepts and theories, including Covey's Wildly Important Goal, Doerr's Objectives and Key Results, and Sirota's Enthusiastic Employee model of motivation Analysis of connective processes, quality improvement, compliance, regulatory issues, and collective bargainingNew features at the end of most chapters, including additional readings, classroom activities, and case study recommendations, reinforce the co
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